Airport Rescue helps travellers recover eligible items that can't travel with them. Tell us what happened and where you need the item delivered - we'll review your request and let you know what we can do.
Subject to airport, airline, security & customs rules · Not a guarantee of recovery
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Sometimes you only discover a problem when you get to the airport. And suddenly you're faced with: “What am I supposed to do with this?”
If you don't have someone nearby who can collect it, you're stuck. Airport Rescue gives you another option.
Your power bank is too large
Your baggage exceeds the airline's limit
An item isn't permitted on your flight
You accidentally leave something behind
Submit the Airport Rescue request with your flight, airport and item details.
Our team checks the request and confirms whether recovery is possible.
Where permitted and operationally possible, we coordinate collection and secure handling of the item.
Choose where the recovered item should go. We can coordinate delivery or storage based on the agreed arrangement.
Recovery is subject to airport, airline, security, customs and other applicable rules. Submission of a request does not guarantee recovery.
Examples of situations we may be able to help with. Every request is reviewed individually - submission doesn't guarantee we can recover a specific item.
For items that cannot travel with you because of applicable battery restrictions.
Items that exceed your airline's baggage allowance or size limits.
Items that cannot be transported on your specific flight.
Items you accidentally left at or around the airport, where recovery is possible.
When you need help quickly and don't have anyone nearby.
When you need the item secured while you figure out what to do next.
Tell us what happened. We'll review your request and get back to you with the next steps.
Need this handled fast? Call us: +234 814 626 5074Everything you need to know before submitting a request.
Airport Rescue is a WeRunAm service designed to help travellers recover eligible items they cannot take with them on a flight, subject to applicable airport, airline, security and legal requirements.